To approach every customer compassionately, by understanding them and by asking the right questions to discover their needs and satisfying those needs... All can be done in just a few minutes on the phone. That counts for real progress in customer relations!
Every personal connection with the customer, even if it is a complaint, is a chance for you to get to know your customer and further bond them with your brand on an emotional level. With a professional call centre, experienced operators and years of practice, we can help you:
Furthermore, we can offer a complete customer service system, from handling mail to requests for solving reimbursement. We also take care of coaching and teaching your own call centre.
Avoid fixed costs and hire us, an external customer service!
Our agents in the outbound call centre know how to ask the correct questions, judge the customers’ needs, understand the customer, present the offer and at the end naturally sell it. The quality of the call centre is guaranteed with regular operator training in different fields and always with a professional approach.
In the outbound call centre we can carry out any of these services:
We are prepared for your B2B and B2C campaigns. Together we design the goals of your campaign, a calling scenario and the content of your report. Our online client interface allows you to monitor your campaign 24/7.
Our call centre will help you develop good relationships with your customers.